Careers

As a Customer Support Specialist, you will be the first point of contact for customers, providing them with top-tier service and technical assistance. You will manage customer inquiries, troubleshooting issues, and ensuring a smooth post-purchase experience. Your goal is to ensure customer satisfaction by resolving issues quickly and maintaining a positive relationship with every customer.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely manner.
• Provide technical assistance to customers on PC builds, components, and system troubleshooting.
• Handle product returns, repairs, and exchanges following company policy.
• Track and update customers on order statuses, delivery timelines, and shipping issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and technical issues to improve internal processes.
• Collaborate with the team to escalate unresolved technical issues when necessary.

Qualifications:

• Strong communication skills (written and verbal).
• Technical knowledge of PC components, assembly, and troubleshooting.
• Experience in customer service or technical support.
• Ability to handle multiple inquiries and stay organized in a fast-paced environment.
• Problem-solving skills and a passion for helping customers.

As a Marketing and Social Media Manager, you will take charge of promoting the company's brand and products across various digital platforms. You will be responsible for creating and executing a social media strategy, managing content creation, and overseeing paid marketing campaigns to increase brand awareness, engagement, and sales.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to grow the company’s online presence.
• Create, curate, and manage engaging content for social media platforms (Instagram, Facebook, TikTok, LinkedIn, etc.).
• Monitor social media channels for customer engagement, responding to inquiries and building a community around the brand.
• Analyze performance data and key metrics to optimize campaigns and improve ROI.
• Collaborate on content ideas, product promotions, and creative strategies with the team.
• Manage email marketing campaigns and paid advertising strategies (e.g., Google Ads, Facebook Ads).
• Stay up-to-date on industry trends, digital marketing best practices, and platform updates.

Qualifications:

• Proven experience in social media management and digital marketing.
• Strong understanding of social media platforms and their algorithms.
• Experience with analytics tools (e.g., Google Analytics, social media insights).
• Knowledge of SEO, paid advertising, and email marketing tools.
• Creative thinking and a passion for storytelling and brand building.
• Excellent written and verbal communication skills.
• Ability to work independently and meet deadlines.

 As a Content Creator and Product Photographer, you will be responsible for creating visually engaging content that showcases the company’s products, builds, and services. This includes shooting high-quality product photography, unboxing videos, build tutorials, and promotional content for social media and the website. Your creative content will help attract and engage customers, boosting the company's online presence.

Key Responsibilities:

• Photograph custom-built PCs and components for product listings, social media, and marketing campaigns.
• Plan and execute video content, such as unboxing videos, behind-the-scenes, build tutorials, and promotional content.
• Edit and optimize images and videos for various platforms (social media, website, ads).
• Work closely with the marketing team to align content with overall brand messaging and campaigns.
• Stay on top of photography and videography trends to keep the brand’s content fresh and modern.
• Manage and maintain equipment, ensuring the quality of content produced.
• Organize and manage digital assets for easy access and future use.

Qualifications:

• Proven experience in photography and videography, particularly in product shooting.
• Proficiency in editing software (e.g., Adobe Photoshop, Lightroom, Premiere Pro, or Final Cut Pro).
• Strong understanding of lighting, composition, and camera equipment.
• Creative mindset with an eye for detail and aesthetics.
• Ability to work independently and meet content deadlines.
• Portfolio of previous work in photography and videography (preferably tech-related).